Contact

FAQ

Have questions about your new iHome product? Whether it’s about a recent purchase or a product you’re considering, we’re happy to help answer any questions you may have about our products. Please click on any of the questions below to see some immediate answers that may be helpful. If not, please feel free to email us at support@ihomecases.com.

  1. Oops - my product is broken or does not work. Can I get it replaced? Do you offer a warranty?

    First off: sorry about that. If you purchased a product from an authorized reseller WITH an electronic component (i.e. charger, cable) it has a one year warranty. If you purchased a product WITHOUT an electrical component (i.e. case, sleeve, bag) it has a limited lifetime warranty. Please note the warranty only covers defects.

    To get your warranty replacement, follow the simple steps below:

    1. Ship or mail us the product along with a copy of your receipt to establish proof of purchase. No need to send back the packaging—that’s yours to keep. Also be sure to include your return mailing address, email address and phone number. Using a traceable means, ship or mail the claim to:

      iHome Products/Warranty Replacements
      1412 Broadway, 7th FLOOR
      New York, NY 10018

    2. Including all of the information specified above in your package will help ensure prompt processing of your claim.
    3. You’ll need to take care of the shipping costs for sending back your product. You are responsible for any customs fees, including, but not limited to: taxes, duties and brokerage. iHome will pay the FedEx costs for shipping your replacement. We recommend you ship by a traceable method as iHome can’t be held responsible for lost or missing packages. iHome is not liable for products that are damaged or lost in transit to iHome.
    4. Once iHome receives your warranty claim, we will evaluate it (typically within 7-10 business days of receipt) to determine whether the returned product conforms to the limited warranty. If iHome determines that there is a warranted defect in the product, iHome will, at its option, remedy the defect as set forth in the limited warranty. We’ll email you a Sales Order Number once we process your claim. Keep that number handy for your reference and allow 3-5 days for delivery.

    Please note all products returned to iHome will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to iHome's legal department for action. Counterfeit products will not be returned and consumers should seek restitution from their original place of purchase.

  2. Do you do exchanges?

    You may be able to exchange your product from the authorized reseller where you originally purchased the product. Please look at your sales receipt for further details on how to exchange your product.
  3. I'm trying to reach you, are you closed?

    Our customer service team keeps great hours to serve you. We are open Monday through Thursday 9:00am - 6:00pm ET, and Friday 9:00am - 4:00pm. If you are unable to reach us by phone, please email us at support@ihomecases.com and we will get back to you as soon as possible.

    We are closed for all major holidays.

  4. How do I activate Bluetooth?

    You can find instructions on how to activate Bluetooth for your keyboard in the Quick Start Guide that was included in your original package. If you lost your guide, no worries! You can find Quick Start Guides for your specific products here.
  5. I broke my device using your product, can I get reimbursement?

    We are very sorry to hear about your device. Unfortunately, we are not able to offer reimbursement for the device itself. We are more than happy to replace the iHome product if it falls within the guidelines of the limited lifetime warranty. Please review the terms of the limited lifetime warranty
  6. Do you have any products to support my Apple devices?

    Of course we do! We offer products for Apple devices such as iPhone, iPad, and iPad mini. Please feel free to view our wonderful product line here
  7. Do you have any products for my PC?

    Yes, we do! You can find our line of PC products here
  8. How can I provide you feedback about iHome products?

    If you would like to provide specific feedback on iHome products or marketing or on the case market generally, please direct your comments to support@ihomecases.com. Any feedback that you provide at this site shall also be treated in accordance with the policy above and iHome shall be free to use any additional information that you provide on an unrestricted and non-confidential basis.

Quick Tips for Bluetooth Related Issues

  1. Upgrade the software on your iPad, iPhone or iPod
    Upgrade to the latest version by connecting it to a computer with iTunes installed and checking through iTunes that your unit has the most recent software. Update if needed.
  2. Reset your iPad/iPhone or iPod
    The process can differ depending on your model. Please see the user manual or the Apple web site for details. Typically, holding the sleep button and the home button on a newer iPad, iPhone or iPod will reset it.

Repairs & Warranty Information

Repairs

To help expedite your service request please follow these four steps:

  1. Provide us with the following information.
    • First and Last name
    • Mailing address
    • Phone number
    • Model number / serial number
    • Retailer where the unit was purchased
  2. Remove the batteries (if applicable) and pack the unit in a well-padded, appropriate box.
  3. Don't forget to enclose a photocopy of your sales receipt, credit card statement, or other proof of purchase if available.
  4. Send the unit prepaid and insured, to the Technical Support Center listed below.

    iHome Tech Support
    1412 Broadway, 7th Floor
    New York, NY 10018

Who is covered?

This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original iHome Authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased through online auction websites. Online sales auction confirmations are NOT accepted for warranty verification.

What is covered?

iHome Cases (“iHome”) warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for as long as that item is being sold (“Limited Lifetime Warranty Period”).

What is not covered?
  • Normal wear and tear of Product use
  • Misuse, lack of care, mishandling, accident, abuse or other abnormal use
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Product that has been modified or altered
  • Any product that is not manufactured by iHome (including, without limitation, any non-iHome product that is used in connection with the Product)
How to make a warranty claim:

Warranty claims must be made directly to:

iHome Tech Support
1412 Broadway 7th Floor
New York, NY 10018

View our FAQs for information on how to submit your warranty claim.

Once iHome receives your returned Product, iHome will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If iHome determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, iHome will ship the Product back to you, at iHome’s expense. If iHome determines that there is a warranted defect in the Product, iHome will, at its option, remedy the defect as set forth below in this limited warranty. iHome is not liable for Products that are damaged or lost in transit to iHome. We recommend that you ship your returned products to iHome via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.

All products returned to iHome will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to iHome's legal department for action. Counterfeit cases will not be returned and consumers should seek restitution from their original place of purchase.

SOLE AND EXCLUSIVE REMEDY Your sole and exclusive remedy for a breach of this limited warranty, and iHome’s sole and entire liability is, at iHome’s option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at iHome’s expense. iHome reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.

WARRANTY DISCLAIMERS

EXCEPT AS EXPRESSLY SET FORTH ABOVEIN THIS LIMITED WARRANTY, iHome MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW AND SPECIFICALLY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

LIMITATION OF LIABILITY

IN NO EVENT SHALL iHome OR ITS SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF iHome HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. iHome HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE IN THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELL PHONES, MP3 PLAYERS, DVD PLAYERS OR HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF iHome AND ANY OF ITS SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Product Feedback

Thank you for reaching out to us! We'll get back to you as soon as we can.

Shipping Info

Free shipping on orders over $25 to the contiguous U.S!

If you're shipping to one of the 48 contiguous United States, we offer free standard shipping on all orders over $25. Select the "Free Shipping" method during checkout.

Order Status and Confirmation

An email confirmation will be sent to you when your order is shipped. This email will include tracking information and order details. If you do not receive the email confirmation within 48 hours of your purchase (please allow longer if the order is placed on a weekend or holiday). please email support@ihomecases.com and we will get back to you as soon as possible.

Order Tracking

Typically your order will ship within 24 hours (except weekends). Once it ships, you will receive an email with your tracking number. Shipping can take 2-5 business days to arrive. Our normal shipping and order processing days are Monday through Friday.

No orders are processed or delivered on weekends or major holidays (listed below). If you place a "Next Day Shipping" order on Friday before 1PM, PST, your order will be delivered on MONDAY, as Saturday and Sunday do not count as shipping days. The same goes for Two Day and Three Day, please do not count the weekends in your delivery time. The 2 and 3 days are business days, not counting Saturday, Sunday or national holidays or company closure days. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.

Shipping and Order Processing Holidays

Orders can be submitted through our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:

  • New Year's Day (January 1st)
  • Martin Luther King, Jr Day
  • President's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • The Friday After Thanksgiving Day
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
  • Day After Christmas (December 26)
International Orders

Items being shipped outside the USA will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. iHome is not responsible for any duties, taxes, or tariffs incurred by the imporation of products into countries other than the USA. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact support@ihomecases.com. iHome is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.

Privacy Policy

This Privacy Policy governs the manner in which Lifeworks Technology Group LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the golifeworks.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Lifeworks Technology Group LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
How we use collected information

Lifeworks Technology Group LLC may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Lifeworks Technology Group LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Lifeworks Technology Group LLC
http://golifeworks.com
LifeWorks 1412 Broadway New York, NY 10018
1-877-543-3540 support@golifeworks.com

This document was last updated on April 30, 2014

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